Instant Auto Reach Pty Ltd – Privacy Policy
1. Overview
At Instant Auto Reach Pty Ltd (ABN: 85 686 858 391) (“Instant Auto Reach”, “we”, “our” or “us”), we are committed to protecting your privacy and ensuring that your personal information is collected, used, and disclosed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What personal information we collect
We may collect the following personal information:
– Your name, contact number, email address and postal address
– Vehicle information including registration, VIN, and make/model
– Booking and payment details
– Feedback, communications, or survey responses
– Information you provide to us when you interact with our services
3. How we collect personal information
We collect personal information directly from you, such as when you:
– Book an inspection on our website or app
– Contact us via phone, email, or online forms
– Interact with our contractors or affiliates providing the inspection services
– Use or access our digital platforms
4. Why we collect, hold, use and disclose your personal information
We collect your personal information for the following purposes:
– To provide and manage our vehicle inspection services
– To communicate with you about your bookings and our services
– To handle payments and issue reports
– To improve and develop our service offerings
– To comply with legal obligations
5. Disclosure of personal information
We may disclose your personal information to:
– Our inspection contractors and service partners
– Third-party service providers who assist us in providing our services (e.g. IT, payment processing)
– Regulatory or legal authorities if required by law
– Any other third parties you have consented to
6. Overseas disclosure
Your personal information is generally stored in Australia. However, we may store or process some data using cloud-based services with servers located overseas. Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with Australian privacy laws.
7. Security of personal information
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. These measures include secure server storage, encryption, and limiting access to authorised personnel only.
8. Access and correction
You may request access to or correction of your personal information by contacting us at the details below. We will respond to such requests within a reasonable time and may need to verify your identity before providing access.
9. Complaints
If you believe we have breached your privacy rights, you may contact us using the details provided below. We will respond to all complaints within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
Email: [info@instantautoreach.com]
Phone: [0402 220 178]
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it regularly.
Effective Date
This policy is effective as of 6 May 2025.